Play Safe With Our Responsible Gaming Tools
Pokies should stay a bit of fun, not a source of stress. We give every Divaspin Casino player the tools to stay in control of their play, from daily deposit caps to full self-exclusion, and we make them easy to find.
How We Look After Your Wellbeing
We treat player welfare as part of the product, not an afterthought. Every account at Divaspin Casino is monitored for patterns that suggest distress, such as sharp increases in deposit frequency, repeated failed logins after a big loss, or long sessions without a break. When our team spots these patterns, we reach out privately and offer tools or a break before things escalate.
Proactive measures we run
These run automatically for every registered player, whether or not you have ever set a limit.
- Reality-check pop-ups every 60 minutes showing your session time and net result
- Behavioural monitoring for signs of chasing losses or deposit escalation
- Mandatory cooling-off prompts after significant consecutive losses
- Trained support staff on live chat 24/7 who can apply limits on your behalf
Know the Warning Signs Early
Problem gambling rarely announces itself. It tends to creep in through small habits that feel manageable at the time. We encourage you to check yourself against this list honestly, and to remember that noticing even one item is worth acting on.
- Chasing losses with bigger or more frequent deposits to win money back
- Hiding your play from family, friends or colleagues, or lying about time spent gambling
- Borrowing money, using credit cards or dipping into savings to keep playing
- Feeling irritable, anxious or restless when you cannot gamble
- Playing for longer than you planned, again and again
- Gambling to escape stress, boredom or low mood rather than for entertainment
- Neglecting work, study or relationships because of session time
Tools You Can Use Today
Every tool below is available in your account settings under Profile, then Responsible Gaming. Most changes take effect immediately, and our support team can also set any of them for you via live chat or [email protected].
- Deposit limits: cap how much you can deposit per day, week or month, from as little as 50 AUD.
- Loss limits: set a maximum amount you are prepared to lose in a period, after which play stops until the period resets.
- Wagering limits: restrict the total value of bets you can place in a day, independent of wins or losses.
- Session reminders: choose pop-up reality checks every 15, 30 or 60 minutes showing time played and net position.
- Session timeouts: take a short break of 24 hours or 7 days with one click, no explanation needed.
- Cooling-off periods: pause your account for 30 days, after which you log back in when you are ready.
- Self-exclusion: close your account for a fixed or permanent period, the strongest measure we offer.
How Self-Exclusion Works
Self-exclusion is a firm, binding step, and we honour it without exception. You can activate it yourself in Responsible Gaming settings or by contacting support. Once active, marketing stops, deposits are blocked and login attempts are refused.
| Duration | What happens | Reactivation |
|---|---|---|
| 24 hours | Immediate lockout, one-click activation in your settings | Automatic next day |
| 7 days | Account frozen, all promotions paused | Automatic after 7 days |
| 30 days | Cooling-off period, deposits and play blocked | Automatic after 30 days |
| 6 months | Full self-exclusion, account closed to play | Request to support after the term ends |
| Permanent | Account closed for good, removed from all marketing | Not reversible |
Your balance and open bets
Any remaining balance stays yours. We will return it to a withdrawal method you have verified, and any bets already placed before the exclusion are settled normally and paid out to you. Reactivation requests after a fixed term go through support and include a minimum 24-hour reflection delay, so the decision is never made in the heat of the moment.
Keeping Underage Players Out
Our platform is strictly for players aged 18 or over, and we enforce that with KYC checks at registration and again before your first withdrawal. We ask for a government-issued ID or passport, proof of address and payment method verification. Accounts flagged as belonging to a minor are closed and balances withheld pending investigation.
What parents can do
If children have access to your devices, do not leave your Divaspin Casino session logged in. Filtering and parental control software adds a second layer of protection on shared computers.
- Net Nanny, Qustodio or similar parental control suites can block gambling sites entirely
- Keep your login credentials and payment methods private and password-protected
- Never gamble with children nearby or describe pokies as a way to make money
Free Help Across Australia
Sometimes the best tools are a conversation with someone trained to listen. These Australian services are free, confidential and available 24 hours a day. Contacting them never affects your account with us, and we will never be told you called.
- Gambling Help Online, call 1800 858 858 or visit gamblinghelponline.org.au, free 24/7 counselling and webchat
- Gambling Help Telephone counselling, call 1800 858 858 from anywhere in Australia, any hour of the day
- Lifeline Australia, call 13 11 14 or visit lifeline.org.au if gambling is affecting your mental health
- Relationships Australia, visit relationships.org.au for support with the family impact of gambling
Talk to Our Support Team
Our live chat and email support run 24/7, and every agent is trained in responsible-gaming conversations. Write to [email protected] with the subject line Responsible Gaming and your request is prioritised. You can ask us to set limits, extend a break, walk you through self-exclusion or simply talk through what you are noticing in your own play. There is no judgement and no minimum severity, and reaching out early is always easier than reaching out late.
Frequently asked questions
How do I set a deposit limit at Divaspin Casino?
Open Profile, then Responsible Gaming in your account settings, choose your daily, weekly or monthly amount and save. The cap applies immediately to all deposit methods including crypto.
Can I reverse a self-exclusion before it ends?
No. Fixed-term exclusions run their full course, and permanent exclusions cannot be reversed. This is deliberate, so the decision cannot be undone on impulse.
What happens to my balance when I self-exclude?
Your balance is returned to a verified withdrawal method of your choice, and any open bets placed before the exclusion are settled and paid out normally.
Will contacting Gambling Help Online affect my account?
No. External support services are completely confidential, and we never learn who has contacted them. Your account with us is unaffected.
Is there a minimum age to play?
Yes, 18. We verify age at registration through KYC checks and again before your first withdrawal, and accounts belonging to anyone under 18 are closed.