Our Terms and Conditions

Q: How do I self-exclude from the platform?

Contact our 24/7 support team via live chat or email support@divaspin.com and we will apply a self-exclusion or cooling-off period to your account immediately.

These Terms and Conditions govern your use of our platform at divaspin-pokies.com. We run Divaspin Casino under licence OGL/2023/174/0090 issued by the Curaçao authorities. By opening an account or playing any game on our site, you accept every clause below, so please read them before you register.

Accepting Our Terms

You accept these Terms and Conditions the moment you complete registration, log in to an existing account, or place a single wager with real funds. Acceptance takes effect immediately and continues until either you close your account or we end the agreement under the clauses below.

We may update these terms from time to time. The version published on this page at the moment you use our platform is the version that applies to you. If you keep using your account after we post a change, that counts as acceptance of the updated terms.

1. Registration on divaspin-pokies.com constitutes a binding agreement between you and DivaSpin Entertainment N.V.
2. It is your responsibility to check this page for updates each time you log in.
3. If you disagree with any clause, stop using the platform and contact [email protected] before placing further wagers.

Who Can Register and Play

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must not be resident in a restricted territory. We operate in Australia and accept players from permitted jurisdictions only. Players located in the United States, United Kingdom, Netherlands, France, Spain, Belgium, Italy, Denmark, Estonia, Latvia, Lithuania, Cyprus, Iran, North Korea or Syria may not hold an account with us.

Each person may hold one account only. Duplicate accounts opened with the same identity, payment method, device or IP address will be closed and balances may be forfeited. As part of our KYC obligations, we verify your identity with a valid ID or passport, a proof of address and confirmation of your payment method before your first withdrawal.

1. One account per person, per household, per payment method.
2. Registration details must be accurate, current and complete.
3. We may request identity documents at any point in the account lifecycle, not only at withdrawal.

Deposits, Withdrawals and Verification

You can fund your account via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer or crypto including Bitcoin, Ethereum, Tether and Litecoin. Withdrawals run through Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer and the supported cryptocurrencies.

Withdrawals are released only after KYC verification is complete. E-wallet and crypto withdrawals are processed within 0 to 24 hours; cards and bank transfers take 1 to 3 business days. An account left dormant for 12 consecutive months may attract an administrative review, and we will notify you by email before any inactive-account balance is affected.

1. Funds must come from a source you lawfully control.
2. Wagering with deposited funds confirms the deposit was intentional; disputed deposits may be reversed.
3. We charge no fees on deposits or withdrawals on our side.

Bonus and Promotion Rules

Bonuses at Divaspin Casino, including the welcome offer, weekly cashback, Friday reload and tournament prizes, are governed by the specific terms published alongside each promotion and by the general rules in this section. Where promotion-specific terms conflict with these general rules, the promotion-specific terms apply.

Every bonus carries a wagering requirement, an expiration period and a maximum bet restriction that applies while the bonus is active. Some games contribute at a reduced rate or not at all toward wagering. Bonuses expire after the stated validity window, and any unused bonus funds or winnings from them are removed on expiry.

1. Only one active bonus per account at a time unless a promotion states otherwise.
2. Exceeding the maximum bet while a bonus is active may void the bonus and related winnings.
3. Bonus funds are not withdrawable and cannot be transferred between accounts.
4. We may withhold winnings obtained through bonus misuse, as described in the prohibited conduct section.

Prohibited Conduct

Fraud, abuse and manipulation put your account and funds at risk. We monitor gameplay continuously and reserve the right to withhold withdrawals, void wagers and terminate accounts where prohibited conduct is detected.

Circumventing our geo-restrictions with a VPN, proxy or similar tool breaches this agreement. If we detect such use, we may close the account and retain any balance connected to the breach.

1. Chargebacks, payment reversals and deposits disputed with your bank or card issuer are prohibited.
2. Multi-accounting to claim bonuses more than once is bonus abuse.
3. Collusion, exploitation of software faults or use of bots and automated play tools is prohibited.
4. Playing from a restricted jurisdiction via VPN or similar masking technology is a material breach.
5. We report suspected criminal activity to the relevant authorities where the law requires it.

Responsible Play and Self Exclusion

You can set deposit limits, loss limits and session reminders on your account at any time from your profile or by contacting our support team, which is available 24/7 via live chat and email. Self-exclusion and cooling-off periods are also available on request, and we will honour them for the full stated duration.

We take our obligation to notice signs of gambling harm seriously. Where our monitoring identifies concerning patterns, we may contact you, apply limits or, in serious cases, restrict the account while we point you to support services. Australian players can reach Gambling Help Online on 1800 858 858 at any time, free of charge.

1. Limits take effect immediately once set and cannot be relaxed for the cooling period stated in your account settings.
2. Self-exclusion blocks re-registration attempts for the exclusion period.
3. Gambling must remain entertainment; never wager funds you cannot afford to lose.

Closing Your Account and Complaints

You can close your account at any time by contacting [email protected]. We will confirm closure after any pending wagers settle and any verified balance is withdrawn. Where an account is closed by us for breach of these terms, we will explain the reason and the effect on any remaining balance.

If you have a complaint, raise it with our support team first and we will aim to resolve it promptly. Unresolved complaints can be escalated to our licence regulator in Curaçao. These terms are governed by the laws applicable to our licence, and the courts with jurisdiction over DivaSpin Entertainment N.V. have final authority over disputes.

1. Complaints are acknowledged and given a reference number.
2. We provide a written outcome once our review is complete.
3. Nothing in this section limits your rights under mandatory consumer law.

How We Update These Terms

We review these Terms and Conditions regularly and publish updated versions on this page. The revision date appears at the top of the document so you can see what changed since your last visit.

For material changes that affect your rights, deposits or bonuses, we will also notify registered players by email or an in-account message before the change takes effect. Continued play after the effective date means you accept the revised terms; if you do not accept them, contact us and we will assist with closing your account and withdrawing your verified balance.

Frequently asked questions

When do the Terms and Conditions take effect for me?

They apply from the moment you register, log in or place a wager on our platform. The version published on this page at that moment is the version that binds you.

Can I hold more than one account at Divaspin Casino?

No. We allow one account per person, per household and per payment method. Duplicate accounts are closed and related balances may be forfeited.

Do I need to verify my identity before withdrawing?

Yes. KYC verification with ID or passport, proof of address and payment method confirmation is required before your first withdrawal, in line with our licence obligations.

What happens if I breach the bonus rules?

Bonus misuse can void the bonus and any winnings linked to it, and repeated abuse may lead to account closure under the prohibited conduct clauses.

How do I self-exclude from the platform?

Contact our 24/7 support team via live chat or email [email protected] and we will apply a self-exclusion or cooling-off period to your account immediately.